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Thursday, August 11, 2005

Mystery Shoppers Improve Customer Service

Employee Courtesy Ranks Most Important to Professional Shoppers; 86 Percent Say Customer Service Improved in 2
The nearly 150 mystery shoppers who participated in the MSPA survey spend a combined 5,400 hours each month conducting more than 4,000 shops. Percent Say Customer Service Improved in 2005; Mystery Shoppers Weigh In On Customer Service Trends During

Mystery shoppers set sights on quality
With the help of a small "army of mystery shoppers"; who visit the store and report back on the Ritz Grill, and the mystery shoppers are in it for the

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